Information collected
We collect contact details, preferred dates, riding background and rider information needed to assess suitability. Marketing consent is optional and separate. Do not provide detailed medical history; share only information relevant to safe participation.
How information is used
Information is used to respond, assess a request, allocate horses and instructors, schedule a ride, communicate operational details, record payment status and maintain a customer-service history.
Who can access it
Access is restricted to approved staff accounts. Relevant information may be shared with an assigned instructor or service provider only when needed to deliver the experience.
Retention and rights
A final retention period and data-controller contact must be confirmed before formal launch. Customers may request access, correction or deletion subject to legitimate record-keeping obligations.
Marketing and photographs
Marketing messages and public use of identifiable photographs require appropriate consent. Consent can be withdrawn for future use.