Requests and confirmation
Submitting a form does not create a booking. A booking exists only after written confirmation and any required deposit have been received.
Rider information
Customers must provide accurate rider details and update us if anything changes. We may change or decline an arrangement when the supplied information does not support a safe match.
Horse welfare and operational changes
Horses, instructors, routes, times and durations may change because of welfare, weather, terrain or operational conditions. A suitable alternative may be offered.
Conduct
Instructions, protective equipment rules and staff decisions must be followed. Impaired, abusive or unsafe behaviour may result in refusal without participation.
Cancellation and refunds
Specific notice periods, deposit treatment, no-show rules and weather refund options must be inserted before taking payment. Issued vouchers require their own validity and transfer terms.